Connection issue


#1

my muse was working good for 3 months now I cannot get it to connect to my galaxy 5 . keeps coming up as " cannot connect" I have the location on and it is always fully charged. I tried unpairing it and also a hard reset of holding down the power button for 16 seconds and nothing works. How do I return it for repair or get another one sent out?


#2

Please contact customercare@choosemuse.com. They will be able to help you further.


#3

It seems to take a lot of time in for Custer care. I tried the things I know. But a trouble shooting page would be nice.


#4

There are a few troubleshooting pages to try:

There is a FAQ page on choosemuse.com that can be found under the “FAQ & Support” section of the top bar. For Bluetooth connectivity specifically there is the following page:
https://muse.zendesk.com/hc/en-us/articles/205140675-MY-MUSE-HEADBAND-WON-T-CONNECT-VIA-BLUETOOTH-WHAT-SHOULD-I-DO-

While more geared to the Research Tools, there is also the following page for Muse 2014 headbands (headbands with 2 USB ports): http://developer.choosemuse.com/hardware-firmware/bluetooth-connectivity/research-tools-bluetooth-connectivity

Hope that helps.