Device no longer receives signal through ear sensors


#1

I’ve had my muse for a few weeks. Now, the sensors on the ears no longer work, my meditation (10 minutes) was paused 4 times until I finally had to end it because no matter what position I put my headband, the signal would not pick up. The device essentially no longer works.


#2

Hi Anthony,

Sorry to hear you are experiencing some troubles with the sensors on your Muse. Please contact our customer care team at customercare@choosemuse.com and they would be happy to help you with your device.

Many Thanks,