I got two 15 minute sessions to work with my new Christmas Muse 2 though it repeatedly dropped connection. Now I can’t get the headband to light up at all on the horseshoe indicator. When the session opens, the top goes black and the colors start, stripe out, and then stay white. I can’t get them to make any colors after that, no matter how much I readjust and wait a minute or 3 to see if it will start. I’ve restarted the app dozens of times, and also restarted the headband a lot.
My head/ears are clean. No hair in the way. I’ve used tap water on the sensors and ear pieces. I’ve adjusted and readjusted and done everything they suggested. I’ve gone through the forums. I loved the device yesterday and this morning! But now it won’t work. What should I do? I’m using the app on Android. Seems to have no problems connecting via bluetooth, and battery is full. I’m really frustrated.
Thanks for the help. I emailed the community at interaxon email but got a bounce.