We have a Muse headband with serial number 2021-LKUT-0917 and I am experiencing problems with Muse IO which is keeping from using MuseLab which will be quite useful for our project.
I have so far tried on 3 different computers running Windows 7, 8, and 10 but we get stuck on the same error as shown in the screenshot. I have unpaired and paired the device many times, also checked the name, and tried to specify COM ports instead of device name.
What else could go wrong here? It seems like an issue on the Windows side since Muse is connecting to our Android devices with no problem (and we are able to run an app based on Muse SDK example).
Meanwhile we are continuing with an Android App, but we would like to acquire the data on a computer.
If any of you guys have gone through this? any help would be appreciated.