Muse not pairing anymore


#1

Hello,
I used the muse for 1 week. 12 minutes of total sessions. Today, when I tried to use the muse, it would not recognize the blue tooth and pair properly. I troubleshooted all the steps. I forgot network, turned on and off bluetooth, restarted my phone, but it still does not work.

The device shows up on my bluetooth screen and is paired, but I am stuck on the loading screen where it tells me to wait 1 minute to connect.

ANy help with this issue? Thanks!


#2

As for care, I kept it in the hardcase, did not drop it or anything. It’s ideal care.


#3

You probably just need to charge the Muse batter.

I’d recommend letting it charge for at least 3 hours, then try connecting again. If it says it’s fully charged after 20 minutes, ignore that and let it trickle charge for the full 3 hours.

If you still have problems connecting, then I’d recommend giving Interaxon customer care a call and I’m sure they’ll sort you out :slight_smile: