Offline status


#1

Product: Muse headband app
Version: last as Sep 5 2018
Platform: iPhone 6

Description: The app says I’m offline and the title bar of all pages is brown for unknown reasons (the phone is working and so is my wifi router).

Expected behaviour: The app should say I’m offline only when there is no wifi and no mobile connection.

Actual behaviour: The app says I’m offline for unknown reason. As a consequence, if I save a session, it appears on the “Sessions” page with an icon like a circled exclamation mark and I cannot display the results of that session. If I do another session on the same day, the session with a circled exclamation mark icon is lost, whether the new session is saved or not.
Another consequence is that I cannot access most of my settings.
Note 1: I never observed this behavior before the last update (the one which replaced the arrow at the end of a session with the option to write in the journal).
Note 2: Up to yesterday, the connection was sometimes re-established at the middle of a session. Today, it says “offline” whathever I try.
Note 3: Instead of a bug in the app, this could result from a problem on your server (server down or too many user trying to access, or a too-short timeout setting).

Steps to reproduce: Unknown


#2

Same bug here. Some sort of offline error preventing me from downloading content (with or without WiFi)


#3

Same problem here. Really frustrating since I cannot use most of the features the app offers :confused: Hope this bug is fixed soon


#4

same problem.


#5

How do I fix this! This is totally bogus and stinks because I can’t use the app as intended! I paid a lot of money for this and it’s very frustrating. So far no help from support. I was told it should connect if I have an internet connection. I have a connection! What the heck is the problem. I feel as though I have wasted my money on this piece of garbage!


#7

I’m also having the same issue. I can’t change my settings because I’m “offline” and numerous other features are unavailable to me. I AM online. All other apps working and I’m posting this message even though muse app says I’m offline. This is very frustrating and needs to be fixed.


#8

Exactly the same here too. The app eventually connected yesterday, but today it remains offline. I’ve messaged support, I’m awaiting a response. This is clearly an issue at their end and as others have stated this needs resolving urgently, otherwise I’ll be returning the unit, which is a real shame given I really have gained benefits from the system.