Soundscapes disappeared

I bought our Muse 2 headband for Christmas. It worked fine for a week and then when I tried to upgrade to the subscription, all the soundscapes and meditations disappeared? I don’t have a choice of anything but beating drums which is not very relaxing. My subscription isn’t showing up even though I paid for it. Am I doing something wrong? Has anyone else had this issue? Unfortunately there is no weekend customer service when I am available to spend the time on it.